Refund policy

Right of Withdrawal – Exchanges – Returns

Claims: (Issues with delivery, damaged package, missing product, etc.)

If you encounter any issues with your order, please contact us via the contact form available at the bottom of every page on our website or on the following page: https://www.cardamine-shop.com/contact.

Right of Withdrawal: (Return of product within 90 working days)

The right of withdrawal can be exercised online at the following address: https://www.cardamine-shop.com/contact. Any other form of withdrawal request is accepted, as long as it is clear and unambiguous in expressing the intention to withdraw.

If the right of withdrawal is exercised within the specified time, the price of the purchased product(s) and the shipping costs will be refunded. Return shipping costs are the buyer's responsibility. The exchange (subject to availability) or refund will be processed within a maximum of 90 days from the seller’s receipt of the returned products, provided they are returned in accordance with the conditions outlined below.

Please note that this right of withdrawal does not apply to goods made to the buyer's specifications or clearly personalized. In accordance with consumer protection regulations, the buyer has 90 working days from the delivery date to return any item that does not meet their expectations, and request an exchange or refund without penalty, except for return shipping costs, which are borne by the buyer.

The products must be returned in their original packaging (plastic pouch), unopened and in perfect condition, within 90 days of notifying the seller of the decision to withdraw. Returns must be in their original state and complete (packaging, accessories...) to allow for resale as new. Opened, damaged, soiled, or incomplete products cannot be returned.